Refund Policy

On this page: Part A — All products · Part B — jaala · Part B — thoga

Part A — All products

Try before you pay

You can try every product free before you pay. Part B states each product's free period or free trial. That is the time to decide whether a product works for you.

All sales are final

We do not give refunds on any product. Once you buy or renew a yearly subscription, or buy a lifetime licence, the payment is not refundable, in whole or in part, except:

• Where the law requires it. If the law of your country requires a refund, we follow it. For consumers in the EU and UK: when you buy, the checkout asks you to agree to immediate access to the software and to acknowledge that you lose the 14-day right of withdrawal once access begins, as the law permits for digital content.
• Billing errors. If you are charged by mistake — for example, a double charge, a wrong amount, buying the same plan twice, or a charge after you validly cancelled — we always refund the mistaken charge.
• If we do not give you what you paid for. If you paid and we did not give you access, we refund the payment.

Nothing in this policy takes away any right that consumer law gives you and that cannot be excluded.

Refunds are made against the original invoice, to the original payment method.

Cancelling

You can cancel at any time. Cancelling stops the next renewal; your access continues until the end of the year you paid for. We email you a reminder before each yearly renewal.

Payments in India by UPI or bank transfer never renew automatically. If you do not pay for the next year, the subscription ends when the paid year ends.

If we discontinue a product

If we discontinue a product, every paying user, yearly or lifetime, receives a final version of it that works without sign-in or licence checks, and may keep using it indefinitely, as set out in our Terms. No refund is due.

Who handles your payment

Outside India: our merchant of record. A payment company sells to you on our behalf as the merchant of record — the seller of record for your purchase. It handles payment, invoices, tax and any refund that is due, and its name is shown at checkout and on your receipt. Use the link in your receipt email, or the merchant of record's buyer support, for anything about a charge.

In India: Samvit AI Labs (OPC) Private Limited, directly. You pay us by UPI or bank transfer, and we issue the GST invoice. Check your billing address and GSTIN before you pay, because GST law limits later corrections to an invoice. A refund that is due is made against that invoice, to the bank account or UPI ID that paid it. Write to support@samvitlabs.ai for anything about a payment.

Part B — jaala

During the beta, jaala opens by approval, in waves, and is free for approved users until 15 January 2027. After that, new users get a free trial before paying. Pricing is in Part B of our Terms.

Part B — thoga

Coming soon. thoga is not yet released. Its refund terms will be published here before release.